AHA Company Privacy Statement

Animal Health Australia complies with the National Privacy Principles. Personal information collected by this Company is treated as confidential and is protected by the Privacy Act 1988.

This Privacy Statement contains important information regarding the collection, storage, maintenance and use of personal information by Animal Health Australia.

When a person provides us with personal information they consent to us collecting, maintaining, using and disclosing this information in accordance with the privacy statement in the application form and this statement. In instances where we work collaboratively with other agencies who, as primary recipients, pass personal information to us, Animal Health Australia will treat that information in accordance with this statement. Steps will also be taken to encourage appropriate management of that information by the primary recipient agency in accordance with the law.

This Privacy Statement does not apply to parties that may be linked or associated with our website. Those website owners are responsible for the privacy of the information they collect.

All information sought by Animal Health Australia is required for our business purposes, which are detailed generally in this Privacy Statement. Personal information is used in the process of providing services and delivering value to Members on their investments.

We do not actively seek to collect sensitive information unless it is necessary for our business purposes. If we do have to collect sensitive information, we will do so in accordance with the National Privacy Principles.

Collection of Personal Information

We collect and hold information about persons when they:

• complete a hard copy, online application or other type of form;
• provide us with their email address; or
• access and use our services through our website.

In the case of Animal Health Australia's website some statistical information about visitors is collected (for example, the number of visitors, country of origin, pages viewed, types of transactions conducted, time online and documents downloaded).

We use this information to evaluate our website performance and continually improve our services. Other than statistical information, we do not collect any information about persons through our website unless they provide the information to us.

Use of personal information

We will only use personal information for the purpose for which it was originally provided. This information may be added to a mailing list, but only where it is directly related to the purpose for which it was provided.

When we request personal information we may give more specific details about the way we use that information.

Disclosure of personal information

Animal Health Australia will not disclose personal information unless we have the specific consent of the person, or unless we are specifically required to by law.

Security of personal information

Animal Health Australia takes all reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. We have physical, electronic and procedural safeguards to protect such information held by us.

Access to information stored electronically is restricted to staff whose job requires such access, and we require all staff to maintain the confidentiality of personal information. We employ secure methods to destroy or de-identify any personal information as soon as the law permits, provided the information is no longer needed by us for any legitimate purpose. Personal information repositories held in hard copy or electronically by Animal Health Australia are identifiable through the maintenance of an internally-accessed, secure register.

Access to personal information

A person can request access at any time to personal information we hold about them. We will process such requests within a reasonable time, depending on the nature of the request. There is no fee for requesting access to this information, however we may charge the reasonable cost of processing such requests. Animal Health Australia has procedures in place to promptly respond to any queries that may arise. A Privacy Officer has been appointed to deal with queries, complaints and access requests for personal information held by us.

Please contact:

Privacy Officer
Animal Health Australia
Suite 15, 26-28 Napier Close
Deakin ACT 2600
Tel: 02 6232 5522
Fax: 02 6232 5511
Email: aha@animalhealthaustralia.com.au

Correction of personal information

We try to ensure that all personal information we hold that we collect, use or disclose is accurate, complete and up to date. A person must promptly notify us if there are any changes to their personal information. A person may ask us at any time to correct personal information held by us about them, which they believe is incorrect or out of date. We will deal with such requests within a reasonable time.

If a person has any questions, concerns or complaints about our Privacy Statement or practices or would like more information, then we ask them to contact the Privacy Officer (see above).

If we do not resolve a complaint to a person's satisfaction, they have the right to complain to the Privacy Commissioner. We will provide them with the contact details if required.

Changes to our Privacy Statement

Animal Health Australia may amend this Statement from time to time. We will notify persons of any change to our information handling Statement if this change requires their consent before being implemented.

AHA Website Privacy Policy

Animal Health Australia makes a record of your visit and logs the following information for statistical purposes: user's server address; user's top level domain name (.com; .au; .gov; etc), date and time of visit to the site, pages accessed, documents downloaded, the previous site visited and the type of browser used. No attempt will be made to identify users or their browsing activities except, in the unlikely event of investigation, where a law enforcement agency may exercise a warrant to inspect the service provider's logs.

Animal Health Australia will only record your email address if you send us a message. The message will be used only for the purpose for which you have provided it. We will not use your email address for any other purpose and will not disclose it without your consent.

Page Updated: 1 July 2005