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Payment gateway

Animal Health Australia (AHA) provides a payment gateway hosted by Westpac for accreditation renewals and payment of other invoices.

AHA payment gateway

AHA accepts electronic payment for APAV and AAVet renewals, and other specific invoices.

Access the Animal Health Australia payment gateway on Westpac’s secure PayWay website.

Pay by credit card (Visa or Mastercard).

You will need to know:

  • BPAY reference number printed on your APAV or AAVet renewal invoice
  • invoice number printed on other AHA or MAP invoices.

Please contact us if you are unsure if you can make a payment with us electronically.

Our ecommerce policies

Shipping and delivery policy

AHA will provide services, ship goods or deliver electronically as required. All prices displayed on this website include shipping costs (if applicable). Many payments for services or accreditation do not require shipping.

Pricing policy

All of our prices are in Australian dollars (AUD) and include GST (goods and services tax) as of December 2011.

Customer service policy

We endeavour to make sure that all products and services listed on our website are currently available and pricing is true and correct. Standard delivery (if required) is 3–10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative.

Refund policy

We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods or services are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

Privacy policy

AHA is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone, except where this forms an integral part of the designated project. We use this information to identify your orders and provide you with the relevant resources. We do not store persistent cookies on your computer.

Whenever you use our website, or any other website, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its ‘IP address’, and is sent automatically each time you access any internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our website except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security policy

When purchasing from AHA, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology, which is the current industry standard. If you have any questions regarding our security policy, please contact us.

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Page reviewed: 13/06/2017